ISCA Conferences: Innovating Registration with QR Code Badge Printing

EventNook has a longstanding partnership with ISCA (Institute Of Singapore Chartered Accountants). For the second and third time this year, we are honored to be part of their PAIB and FFCC Conference (Professional Accountants in Business and Financial Forensic and Cybersecurity). This year’s conferences were held at the Marina Bay Sands Expo and Convention Center, hosting over 500 guests.

ISCA is the national accountancy body of Singapore. To build values for its member and create a globally recognised professional accountancy body, ISCA holds activities, conferences and many other events. PAIB (Professional Accountants In Business Conference) is the largest accounting and finance conference attended by relevant professionals in Singapore. FFCC aims to provide insights to the impact of digitalisation on financial crime investigations, fraud detection and prevention, and cybersecurity issues for businesses. 

The Challenge

The scheduled registration period is on average 500 attendees/1 hour. With 6 counters, every attendee must check-in under 20 seconds to avoid the formation of queues. In addition, the registration is unpredictable because of many reasons: walk-in registration, distribution of goodie bags, and many changes to registration information (eg. changing name or company name). If you are keen to know more about our solution to simplify this complicated process, we are more than happy to tell you.

From complexity to simplicity

“It’s always a hassle. Anything can go wrong, from checking in to food catering.”

To deal with all the complexity, we have communicated the requirements of the organisers multiple times beforehand and customised the on-site package with them.

Eventually, we decided to set up 6 counters using 6 iPads and 4 printers to complete 500-person registration within an hour. Normally, 4 counters with 3 printers can complete this task, however, to accommodate last minute replacements or walk-in registrations, 2 counters were added and dedicated to handle this possible situation that ISCA faces at their conferences. One day prior to the event day, the EventNook support team went to the venue to simulate the process and to confirm any last minute updates that the client may have (badge template layout or placement of counters). On the actual event day, we observe the flow and redistribute resources according to the crowd: eg. connecting two iPads to the busiest counters, and preparing extra iPad and Bluetooth keyboard for walk-in registration.

Also.. some Ad-hoc actions

  • On-site supporting and troubleshooting
  • Separating the lines and distributing resources according to the crowd
  • Ensuring the stability of equipment by enforcing the set up of hardware
  • Training all staff who will interact with the mobile app and printing process

Both the PAIB and FFCC went smoothly, and we would like to congratulate the ISCA events team on the execution of yet another run of successful events. We look forward to the next conference with ISCA in the last quarter of this year and for many years ahead!

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