Tag: event registration

EventNook empowers Google For Indonesia 2022 with onsite registration management

Posted on by eventnook

Google for Indonesia is back in its seventh edition on 7th December 2022, and this year it is held as an in-person event and through online streaming. The event brought industry leaders, educators, and several ministers in Indonesia on how to innovate together and take advantage of the best technology from Google to support Indonesians everywhere through various programs and initiatives.

EventNook was tasked with helping to streamline the onsite registration process for more than 3,000 attendees. The event required onsite registration and badge printing for all attendees, which had the potential to create long lines and delays. EventNook Kiosk Smart check-in with QR Code, instant badge printing, and comprehensive onsite administration tools make the registration process fast, smooth, and seamless.

Watch a quick snapshot of an Onsite Registration Process

Challenges:

  • A fast, smooth, and well-organized registration process is critical for Google to reflect its top global brand image and the first impression for an entire event experience.
  • Onsite registration and badge printing for 3,000 attendees could be time-consuming and create long lines. All guests must be efficiently checked in within 45 to 60 minutes before the opening speech.
  • The registration process needed to be efficient and seamless to provide a positive experience for attendees
  • The event organizers needed a reliable and user-friendly system to manage onsite registration and badge printing.

Solution:

We supported our client WeAreMCI – MCI Group in implementing an onsite event registration and instant badge printing system. The system included tablets for attendees to self-register and print their badges on demand. The tablets were equipped with QR Scan to verify the guest and validate identity. Attendees simply scanned their tickets and ID, and their badges were printed immediately.

We provided the badge with a tear-resistant, stylish, and environmentally friendly badge. It saves the requirement of having a plastic badge holder and an extra 1 minute per guest for inserting the badge into the plastic holder.

Our eventnook team with the event team to take the lead on setting up the registration counters and coordinating with the event team for the event day registration flow and planning.

Results:

  • The onsite event registration and instant badge printing system was a success, with 95% of attendees completing the registration process in under 2 minutes without waiting time.
  • The system was user-friendly and efficient, with minimal delays or issues.
  • Attendees reported a positive experience with the registration process, with many noting the convenience and speed of the system.
  • The event organizers smoothly managed onsite registration and badge printing, with minimal staff required to assist attendees.

Conclusion:

By implementing an onsite event registration and instant badge printing system, the event was able to streamline the registration process and provide a smooth and seamless experience for attendees. The system was efficient and user-friendly and significantly improved the registration process.

About EventNook

EventNook is based in Singapore, and we are one of the leading event technology companies in Asia. Our mission is to continue to build a scalable event management platform by simplifying and, in many ways, redefining the old event management process. We take into account every event we have assisted in managing, and using this insight, we have optimized our use of the latest innovations in cloud and mobile technologies. We have empowered event organizers and planners to create a successful series of events.

If you are looking for an event technology and registration solution partner to organize your next major event, drop us a note. Our event success team will be glad to assist your school events successfully. Learning more about EventNook – https://www.eventnook.sg

[CASE STUDY] How EventNook Helped IMAS – Bloomberg Investment Conference 2022 with Our Event Technology

Posted on by eventnookteam

Bloomberg Investment Conference is an annual event held by the collaboration of IMAS and Bloomberg. Each year they discover several topics of investment related to global warmings, like 1) Navigating the Headwinds, 2) Transition Finance in Asia: What Does an Effective, yet Inclusive Transition Look Like?, and 3) Integrating ESG into Investment Frameworks – Is there an Optimum Model?. 

This year, EventNook is happy to help with the onsite registration management of this event using our event technology. As their event is planned while zoning requirements are still required, the organizer can seamlessly send the invitation to all guests with their zones in one click without sending it manually one by one.

Onsite Registration with Badge Printing

A long queue line of delegates and a slow onsite registration process will be a hassle for both the organizers and delegates. This also shows that the event hasn’t been prepared well by the organizers. To prevent this from happening, EventNook provides fast and seamless onsite registration with a badge printing process. When the delegates receive the conference invitation, they will receive the QR Code that later will be used for the check-in process. Once their check-in is successful, the printer will automatically print the badge in 2 seconds.

Equipment Rental and Onsite Supervision

EventNook provided comprehensive onsite support including equipment rental, onsite setup, and supervision to run the registration smoothly and very successfully. We will do the fuss-free equipment set up on the venue and will provide you with onsite supervision to prevent unwanted things from happening. 

About EventNook

EventNook is based in sunny Singapore and we have empowered events from 21 countries and counting. We have been supporting a range of events from various organizations – small non-profit organizations to top brands such as Google, IBM, EY, Deloitte, etc.

If you are planning to organize events and looking for the right event registration management solution, please contact us [EventNook – Contact Us] for a free trial and consultation.

How do you run the successful fundraising Walk or Run for a cause during the pandemic

Posted on by eventnook

If you can’t bring everyone together at a single place to run for a cause, you can bring everyone from anywhere to join any time.

We have been helping out the fundraising activities such as Virtual Run and Walk for charity causes during the COVID-19 pandemic. In fact, the virtual run had started prior to the pandemic but it has become the trend (or rather the only choice) during the pandemic. It will definitely continue beyond the COVID-19 pandemic.

There are some pro factors with the virtual runs. First off, the participants can run at their own flexible timing at their preferred places. Secondly, the participants can be from anywhere across the border and anyone from anywhere can participate for a cause they want to support. Thirdly, it doesn’t have major logistics issues in terms of requiring a large public space, emergency medical team, applying the permit to allow the road blocking, etc. during the race. More importantly, anyone or a small team can initiate it for a greater cause that can have an impact as big as a large scale physical event!

Of course, there are also a lot of great points with the physical run and the great experience and inspiration we can get from the physical events cannot be replaced.

silhouette of person standing near trees
Running in the country side (credit: unsplash)

So, how do you kick start the virtual run? And what tools do you need to run the event?

We would like to share how you can successfully run a virtual run or walk from the experience we have learned from helping our organizers.

We will be sharing the following 6 steps that are essentials.

  1. Start with the goal
  2. An Engaging Event Title, Tagline and #Hashtag
  3. Poster Design
  4. Recognition
  5. Event Website and Registration
  6. Payment Collection

1. Start with the Goal

Start with the goal – what is the objective? Is it for fundraising? Or raising awareness for a cause?

The clarity of the goal gives your team to create an effective marketing campaign and strategy to reach out to the demographic of the participants who will be interested to join your cause.

Here is an example of the goal from one of our clients – Kidney Dialysis Foundation, Singapore which has run the well engaged Virtual Walk successfully.

‘Got To Walk’ is a virtual walkathon that was first initiated in 2020, with the aim of creating awareness for the importance of kidney health, and to raise funds to sustain KDF’s efforts to provide subsidised dialysis for the poor. The event saw more than 1,200 sign-ups and raised a total of $100,000 over a span of two weeks.

2. Have an Engaging Title, Tagline, #HashTag

An engaging title, tagline and design really matters to attract the people to sign up and motivate them to join your cause for a purpose!

We are the #HashTag social media generation and it’s where everyone’s eyeballs are.

3. Poster Design

You can easily create a great poster design by using the simple and easy tools like

If you require some images to be used in the design, you can also get the loyalty free images from online website like unsplash. [To know more about searching free images, read here]

4. Recognition

Recognition for participant is super important. For a lot of people, it may be the first-time participation in the run or walk event. They would definitely like to collect something for memories of good deed.

Everyone likes to be proud of completing the run. You can consider a couple of things below for the recognition of their participation in your cause.

  1. Finisher medal
  2. Finisher Teeshirt
  3. Certificate or e-Certificate [EventNook registration platform can help you to design the personalized e-certificate and sending e-certificate to all participants via mass email]
Finisher - 42/52 | Medals awaiting to be handed out to finis… | Flickr
Sample of medal
Philadelphia Marathon Finisher Certificate | Rahim Rahman | Flickr
Sample of e-certificate

5. Event Website and Registration

The online registration will be a critical component to manage the participants with series of activities throughout the event during pre-event, on the event days and post-event.

And it’s also the easiest task as there are comprehensive online event registration software like us – EventNook that can provide you to easily create the event registration and website within minutes if you already have the event information ready to publish.

For registration form, you will need to consider a few things below:

  1. What details of the participant do you require to collect? Name, Email, etc?
  2. Do you need to collect the shipping address? – Yes, if you are sending a Finisher Medal to the participants who completed the run.
  3. Do you need to collect additional information for event planning such as How do they know about your event?

6. Payment Collection

If you need to collect payment for accepting donation or participation fee, EventNook online event registration platform has integrated online payment which you can easily plugin. EventNook payment integration with major payment gateways such as Stripe and PayPal offers a variety of payment options such as Visa, Master, Amex, JCB, Apple Pay, Google Pay, Grab Pay, AliPay, etc. The payment will directly proceed to your payment gateway account in real-time.

If you are planning to host a virtual or physical run, our EventNook team will be happy to share more on how to make your event registration management seamless for the whole end-to-end process and provide a free consultation to kick start your event registration.

Just drop us an email to hello@eventnook.com.

about eventnook

EventNook is based in sunny Singapore and we have empowered events from 21 countries and counting. We have been supporting a range of events from various organizations – small non-profit organisations to top brands such as Google, IBM, EY, Deloitte, etc.

If you are planning to organize events and looking for the right event registration management solution, please contact us [EventNook – Contact Us] for a free trial and consultation.

QR codes for various use cases in events

Posted on by Kaung Set

Do you see a QR code everywhere in almost every event you attend, and have you ever wondered how do QR codes work or how they can be beneficial in the event industry? If you are beginning to understand QR code possible use cases in events, this article will help you one step ahead towards event market domination. The following are the contents we would cover.

  1. What is a QR code?
  2. How to use the QR code?
  3. Where to use the QR code in Events?
  4. How to create the QR code?

1. What is a QR code?

Before we jump to the possible use cases, we must first learn the QR code’s basic concepts.

QR code stands for Quick Response code, a two-dimensional version barcode capable of storing lots of data almost instantly by scanning with the mobile device. Nowadays, QR codes can be seen everywhere and anywhere widely used for marketing, advertising, events, healthcare, education, and payment.

There are two types of QR codes: Static & Dynamic. The Static QR code is fixed and permanent, and its data cannot be edited after completion. It could help link email addresses, social media, URLs, wifi passwords, etc. On the other hand, dynamic QR codes can store more data and can be edited and even after you have printed it on paper.

2.How to use the QR code?

QR code can be decoded in two ways:

  • Third-party QR code reader app that converts the image to usable information
  • The device camera functions as a built-in QR code scanner in a mobile device, such as new smartphone versions: iPhone, Bixby vision for Samsung, etc.

3.Where to use the QR code in Events?

QR codes for Event Marketing

You can use QR code to amplify your event marketing efforts in boosting more attendees. By offering additional information in the QR code, users can simply scan the code and view all the event details: location, time, and link to the event ticketing platforms to purchase the event ticket with a tap.

It is also perfect for advertising on paper-based printing materials such as leaflets. The space needed to spend on the ads page can be minimized and promotes advanced technology excitement through scanning. You can easily print those printed ads and do leaflets printingonline at Gogoprint, and they will deliver your orders to your doorstep. You can create large-scale marketing campaigns on prints such as billboards, advertising posts, even bus stops, and even in digital worlds by integrating the use of QR codes.

As an additional benefit, you can track and optimize your QR code campaigns in digital and print. In that report, you can view the real-time metrics such as location, time scanned, types of devices used, total scans, etc.

QR codes for Business Cards

Business cards are mandatory, especially in networking and business events. Instead of writing out your business emails, website, address, and some other details on your business card, you could easily create a QR code and print it on a business card without occupying too much space on it. QR codes on a business card are essential to communicate with your potential business partners, customers, and investors. They can be stored with your basic information and your company or product information to build your company’s credentials to the business community.

You may want to find out how Gogoprint can help you with Business card printing online.

QR codes for Onsite Registration at an event

When an event accepts walk-in customers and customers need to do onsite registration or onsite ticket purchase, it could be redundant in the registration process if you collect the attendee’s information with the manual registration process.

In that case, you can create a QR code for the URL of the registration site or event ticket platform and print it somewhere in the event registration area so that people can quickly scan the QR code to register or purchase the tickets in a short time on their own. And you can assign one or two staff at the onsite registration counter to help with it if there are any issues.

QR codes for Event Check-in

Check-in with a QR code can speed up the process and will help to avoid the long queue at the entrance. It can also track people’s attendance at an event. To create a QR code for event check-in, you can use an event registration software like EventNook.

With EventNook, once registrants purchase the ticket or register the Event, they will automatically receive the e-ticket embedded with an instantly generated and unique QR code. Then, on the event day, the event organizer can use a free EventNook mobile check-in kiosk to let people check in by scanning each registrant’s unique QR code. All you need is iPhone or iPad device.

In that way, QR codes can track the attendee’s check-in, absence data, and solve the long queue problems in event registration and make your events look stunning and professional with advanced technology excitement. Check out the below video on how smart check-in with QR code works.

QR code for Event Badges

Adding QR codes on custom event badges can improve the event entry process and provide networking and additional marketing opportunities.

For instance, there may involve a large group of attendees attending the same event in networking or business events, and it can put more pressure on the event management team to make both admission and re-entry faster. In that case, using digital methods can help with this. You can use registration software like EventNook, which can not only track the attendees but can provide onsite event badge printing services by showing the unique QR code to scan on the EventNook smart mobile check-in kiosk.

As you see in video above, within 2 seconds, you can print onsite custom event badges. You can also include QR code on the name badge that enables participants to network as digital business cards to streamline the networking efforts. Below is another sample video of how EventNook can scan the QR code inserted badge and track exhibitor leads.

4.How to create the QR code?

There are many free online QR code generators. You should still consider credibility, clarity, and brand reputation, such as if they got trusted by big names and brands in choosing the best QR code generators. Most QR code generators allow free static QR code, but you cannot change the information behind your QR code once generated in the QR code generator. But with the subscription, you can create the dynamic one, which allows you to edit the data behind the QR code even after printing. The followings are recommended free QR code generators.

  • QR codes for Event Check-in, Onsite Badge Printing- EventNook

I hope you find it helpful. If you have any feedback on the article, please feel free to drop us hello@eventnook.com, and we would love to hear your thoughts!

If you are keen to know more about EventNook services for your upcoming events, we will be glad to assist, and please feel free to contact us.

QR CODE & RFID: How to use data collection technology for your event?

Posted on by carinazhang9

Road map

In this article, you will learn:

SKIMMING

  1. QR codes are suitable for both casual and formal events. It checks in fast, costs little, stores a large amount of information. Before event, QR code can be embedded into the confirmation email. On the event day, event organizers can track attendees’ real-time activity by setting up scanning counters at various locations.
  2. RFID enables an instant, touchless check-in process with a lightweight tag. Active tags, passive tags, and semi-passive tags are three main RFID tags. Active tags are the most expensive(up to hundreds USD) but has a extended range(up to a few hundred meters). Passive tags cost similarly to QR codes but have a limited range of a few meters.
*Event PriorityRecommended technology
Attendee participation: O2O interactionQR code
Economical & fast check-inQR code
Environment consciousQR code
Voluntary multi-location data tracking*QR code
Lower budgetQR code
Completely skip the queueRFID
Involuntary real-time, multi-location data tracking*RFID

*The difference between voluntary and involuntary data tracking is worth noting. For QR code, only when an attendee is willing to scan, the data entry can be collected. For RFID, as long as the attendee is within the range, the reader can capture the data continuously. Because of this, many customers are concerned with the privacy issue of RFID.

What is RFID and QR code

RFID

By Vector Pouch

The complete kit of RFID has three parts: RFID tag, a reader, and a backend server(On the image, it’s a tag and a reader). RFID tags are tiny microchips attached in microcircuits. There are three RFID tags: passive, active and semi-passive.

QR Code

Conference Name Badge with QR Code

QR codes (Quick Response) are 2-dimensional barcodes that can store up to a few thousand characters. Once scanned by smart devices such as a phone, a tablet, QR code will direct you to websites, SMS messages, card information, images, videos, etc.

If you want to know more about how QR code is used in a real event, you can click here.

Why choose them for your event?

By WhatWolf

QR Codes and RFID can be useful for multiple scenarios: event check-in, breakout session check-in (activity tracking), and post-event(data collection and analysis) period. Essentially, what these two technologies can do is to collect raw data — from registered information to spatial activity.

Comparing with the traditional data collection method(hand writing, excel sheet, online form), advantages of QR code and RFID for events are

QR code:

  • Environment-friendly – QR code can reduce the usage of printing materials
  • Attendee convenience – ticket can be distributed online before the event day to avoid the complicated process of retrieving ticket
  • Cost-Effective – QR Codes themselves cost nothing to generate. The cost of QR is mostly the man power of coding, customization of QR
  • Automatic – Completely reduce the human effort of data collection as well as human error
  • Versatile – QR code can be incorporated into most marketing materials for most messages(text, sms, webpage, ticketing wedge, photo, video, pdf..etc)
  • Measurable – Users’ activity via QR code can be back traced with analytics or other quantitative tools

RFID:

  • Touchless – Passive RFID enables remote check in within meters, active RFID within a few hundred meters
  • Efficiency – One RFID readers can read multiple RFID tags simultaneously
  • Automatic – Completely reduce the human effort of data collection as well as human error
  • Reset – RFID supports multiple rewrite of data
  • Real-time tracking – Often used in supply chain tracking, RFID can realize true automatic tracking.

Multi-scenario application

Concerns and solutions

Data security and privacy

Security and privacy are always among the top concerns of event organizers of large, private or formal event. Although there is no 100% safe method, QR code and RFID both have some protective solutions.

QR Code: malicious websites

Usually, QR codes can be scanned by ANY smart devices. Scanning a malicious QR code can direct the user to cloned malicious sites, resulting in revealing sensitive information.

  • For example, a cloned google page with a login button can acquire user’s Google account.

However, event organizers don’t need to worry, as event sites are rarely targeted, because 1. some event sites are private; 2. relatively limited web traffic; 3.The public may have no access to QR codes themselves. On top of that, personal data of any event will be kept in a security system. For example, QR codes generated by EventNook have a series number, eg. 988868CE9F. If you search this number in public search engine, you will see no result. The data is encoded and kept safely in the system.

RFID: privacy controversy

RFID enables better visibility yet creates privacy concerns. According to the report produced by Capgemini, around 60% of the consumers in the US and EU are concerned that they are being tracked through purchasing. It’s likely that event attendees have similar concerns about RFID’s capability to do real-time tracking.

RFID provides event organizers with  dynamic mapping of all attendees—- the walking pattern, the duration of staying, and even the temperature of the room. As a result, much more personal and interactive analysis can be realized: attendee’s preferred activity/location/temperature; the relationship between multiple attendees, or more generally, the activity pattern of different genders.

However, attendees will have concerns about RFID for the exact reason: too much data is exposed. To address this, event organizers can use methods like “killing”(make the tag inactive), or erasing and rewriting the tag to stop this automatic data collection. However, if so, the main advantage of RFID over any other method is taken away.

Cost

The cost of these three types of RFID tags varies drastically. Active tags will cost up to a few hundred USD with an extra long battery life of maximum 5 years. Passive tags(without the reader and the backend server) cost approximately the same as a QR code.

On average, passive RFID tags cost a little higher than QR code. From the perspective of functionality, passive RFID can achieve approximately similar things with QR code: fast event check in, and some real-time data feedback during the event.

Conclusion

QR codes will have much potential in event marketing, registration, multimedia event involvement and real-time event tracking in the future. Many people have concerns about it being taken over by RFID, but QR has its own niches: it bridges the offline and online world with a few cents and a simple scan. We expect QR code to protect data more safely and incorporate new technologies like AR and VR into online-offline interactions.

RFID definitely has a large potential in the future for its touch-less data transmission. We expect it to lower the price, increase reliability and range limit so that more event organizers can consider it to be an affordable option.

For more information on how smart QR check-in is a fast-speed solution for a seamless event registration, click here to visit EventNook’s website or to contact us for a live consultation or demo.

How To Increase Online Ticket Sales For Your Events? Find Out How With Google Analytics

Posted on by veratanevnk

In our last post, we shared how you can apply the data generated from Google Analytics (GA) Audience Reports to your events. 

While it is important to know who your audience is, it is as important to know how your audience arrived at your event website to begin with. Google Analytics’ Acquisition information tells you just that. This is crucial in determining which online marketing tactics are bringing the most visitors to your event website.

We will discuss the following subcategories under Acqusition:

  • Overview
  • Channels
  • All Traffic
  • Referrals
  • Campaigns
  • Keywords
  • Cost Analysis
  • Google Ads
  • Social 

Overview

Acquisition Overview provides a snapshot of what Google calls the “Acquisition-Behavior-Conversion (ABC) Cycle.” In short, it shows you how your audience come to your event websites, what they do while they are on your website and whether they have completed a goal you have defined in GA (e.g. completing a registration or calling for an enquiry).

Channels

Channels tell you how your audience arrived at your website. The following are the explanations of each type of channel: 

  • Organic Search like Google, Yahoo! or Bing queries, provide the majority of web traffic for most websites
  • Referral traffic comes from a link on another website
  • Direct visitors come to your site by entering your unique domain name into their web browser
  • Social traffic comes from places like Facebook, Instagram or Pinterest
  • Paid Search traffic comes from Google Ads or other advertising platforms
  • Email simply means the traffic comes from a link clicked from an email

All Traffic

Next, you want to know which website sends people to you. The default settings here show a breakdown of your biggest traffic sources.

All Referrals

This section excludes search engines and direct traffic and shows the websites visitors use to arrive at your site. 

Campaigns

This section provides a breakdown of your Google Ads and other web advertising campaigns. You can see if your event advertising dollars are going to good use by tracking conversions and other metrics of visitors who find websites through paid campaigns.

Keywords

If you run a Google Ads campaign, you can see how your ad campaign keywords impact search results and traffic. If you do not run a Google Ads campaign, you can still see what kind of keywords people typed in Google to find your website through Acquisition> Search Console> Queries.

Google analytics queries

Cost Analysis

According to Google, “The Cost Analysis report analyzes costs for your non-Google ad campaigns. To see Google Ads cost metrics, use the Google Ads reports.”

Google Ads

This information is particularly useful to website owners who are spending valuable marketing dollars on a Google Ads campaign. Here, you can learn about your bids, keywords, destination URLs, placements and more.

Social

Social media has become an indispensable tool for all businesses. Most events with high ticket sales have successful marketing campaigns across numerous social media platforms. With so many social media platforms, how can we keep track of them all? Fortunately, GA makes it easy to analyse social media metrics all under one roof. 

How do I apply information from the GA Acquisition report in my events?

Most significantly, the data would influence how you would strategize marketing campaigns for your event, for example: 

  1. Knowing where most of your traffic comes from would equate to identifying your “money-maker”. You can then increase your marketing activity through that channel, which could bring in more customers.
  2. Knowing which channels are falling behind would signal that you need to find a marketing solution to increase reach in that channel. For example, if your LinkedIn account is not performing as well as your Instagram account, it could be because LinkedIn is a platform for professionals and Instagram has a casual setting. You may look into using different content if you currently standardise marketing content across both channels.
  3. Pump, maintain or drop my ads? Knowing whether your money spent on ads are worthwhile could assist you in making future marketing decisions.

With the help of the Acquisition Report, you can better direct your digital marketing resources and look forward to receiving higher online ticket sales for your events!

If you are looking for a simple, yet powerful registration software for your next event, please contact us for a free consultation and live demo – https://overview.eventnook.com/p/contactus

Inspiring A Smart Community: ESRI Singapore User Conference

Posted on by veratanevnk

On 3rd September 2019, EventNook was part of the largest event on Singapore’s spacial calendar, the ESRI Singapore User Conference (ESUC). With the theme ‘Inspiring Outcomes’, ESUC 2019 explores how GIS technology is changing the way organisations operate and serve their communities — today and for generations to come.

This event fully utilised all of EventNook’s services, which included:

This event had a general registration booth, VIP registration booth and a walk-in booth. ESRI used EventNook’s Onsite Instant Badge Printing service for the general registration booth. For VIP registration, ESRI used our printers to pre-print the name badges for the VIPs, where they would collect them at the booth when they check-in.

Registration counters

WHat we noticed…

  • Many VIPs went to the general admission booth to check-in although their name badges were already ready for collection at the VIP booth. Luckily, this was anticipated by ESRI and EventNook. Our Event Management Software had a feature where the VIPs could check-in at the general counter where they would be identified if they were VIPs or not. If they were VIPs, they would be checked-in, but their name badges will not be printed, after which, they would be directed to the VIP booth to collect their badges. This reduces confusion and wastage through double-printing of badges.
  • The Smart QR Check-In and Onsite Instant Badge Printing service was highly efficient. The whole check-in process for a delegate only 10 seconds. Here is the breakdown: 1 second to scan the QR ticket + 1 second to print the name badge + 3 seconds to attach the lanyard to the name badge + 5 seconds to pack the goodie bag.
  • There were many walk-in registrations and people who came on behalf of their colleagues. Although these delegates did not have their details in the registration system, we were able to register them very quickly with our Event Management Software and have name badges printed for them on the spot.
  • ESRI employees were able to easily manage the registration booths as our mobile check-in kiosks are easy-to-use even for first-timers. Our Onsite Support Team was also there to brief them prior to the event and saw through the entire event from start-to-end.
ESRI employees managing the registration booths
ESRI employees managing the registration booths

EventNook is honored to be a part of this Smart community and we enjoyed our time with over 500 professionals in this prestigious event. We would like to congratulate ESRI on the success for their big event!

If you have an event like this and would like us to help, drop us an email at hello@eventnook.com!

EventNook started with a humble beginning in 2012 to make organizing events easy and hassle-free for event organizers. Here, we are building the world class innovative event management platform by simplifying and redefining the old event management process with innovative solutions and leveraging on world class cloud and mobile based technologies. We have grown our business organically from serving a couple of events to thousands of events over 20 countries. We build our business from the ground up with one event at a time and we take pride in delivering great event experiences and make events inspiring.   

5 Most Common Event Management Mistakes Which Could Compromise Your Privacy

Posted on by veratanevnk

Only 3% of cyber crimes are due to technical flaws and weak security. Then what are the causes for the other 97% of cyber crimes? According to Medium, employee errors are responsible for the majority of security and privacy breaches. All it takes is one unknowing employee to click on a malicious link, or to leave an unlocked laptop unattended, for an organisation’s personal data records to be leaked. In the events industry, while we collect a lot of personal data, we have also spotted many experienced companies with negligent practices throughout the course of our business.

Here are the top mistakes made by event management companies

#1 ‘Find your own names’

It can be really chaotic during event registrations, especially when there are so many people streaming in all at once. Searching for names from a huge pile of name badges is like searching for a needle in a haystack and you may be tempted to take what seems to be the easiest way out: Pre-printing name badges with personal information on it and displaying it on the table for all to see. Although having more pairs of eyes searching may help you save time, you may receive complaints regarding potential personal data breach as you are revealing your guests’ data for everyone else to see.

Related image
Revealing all personal data to your guests: A potential personal data breach!

What can I do then? Either hide these name badges behind the counter where only your event staff can see, or use a smart QR check-in and onsite badge printing service where you can print name badges instantly in under 2 seconds after the guest registers with a QR code.

Image result for eventnook badge printing
Mobile QR Check-In Kiosk with Instant Onsite Badge Printing

#2 Not disabling ‘ Auto-Fill ‘ function

This is a common mistake when you need your guests to key in their personal data on digital devices on the spot, for walk-in registrations or lucky draws. When your device’s auto-fill is enabled, just keying in an alphabet or a number could reveal a whole list of related personal data of previous registrants. Don’t put yourself at risk of personal data breach, remember to disable ‘Auto-Fill’.

#3 Using sign-in books

Even if you don’t use digital devices to register your guests, you still have a high chance committing a privacy breach if you use sign-in books. Imagine if you are holding a recruitment event and you have your potential candidates register in the sign-in book. A potential candidate could glance through the names who could be vying for the same role and could find ways to undermine the other candidates when speaking to the potential hiring managers.

You could either have your event crew register your guests themselves after verifying their identity by requesting for their business cards or last 3 digits of NRIC number.

Related image

#4 Forgetting to log out

At EventNook, many event organisers rent our iPads for registrations and use our event management software to track their ticket sales and attendees. However, after the event, we noticed that many would forget to log out of our application on the iPads. This could be a problem if we passed on the iPads to the next event manager, as they could access the previous records and sensitive data.

Hence as part of our best practice, the EventNook team will always ensure that these personal data would not be accidentally passed on to others as we will always do a check to ensure all accounts are logged-out, before handing the device over.

#5 Event part-timers’/volunteers’ error

No matter how careful you are with personal data, you must ensure that your event helpers are as cautious as you are. Many event managers are aware of such privacy risks, yet they forget to thoroughly brief the rest of the team about the do’s and don’ts when handling personal data.

If you have an event coming up, as a manager, it is your responsibility to look for a reliable vendor who will protect your attendees’ data. At EventNook, we respect the privacy of all individuals and strive to provide the ease of mind to all our customers when handling personal data. If you have any concerns regarding data protection for your events, or if you simply want to know more about our privacy policy, please email: hello@eventnook.com

Are Your Customers Questioning Your Business’ Data Protection Practices? Here’s How You Can Gain Their Trust.

Posted on by veratanevnk

In our previous post, we shared how individuals can take responsibility in ensuring their personal data stays protected. Now that many individuals are educated, they are more aware of how to make informed choices when choosing an organisation to safe keep their personal data.  How then, as a business that collects personal data for processing, assure your customers that their personal data are in safe hands? 

First and foremost, your customers will only trust you if you practice what you preach. Here are some rules-of-thumb you should adhere to:

#1 obtain consent

Firstly, you have to obtain either verbal, written, or even deemed consent for any personal data to be collected.

What constitutes as consent would include: Voluntary provision or cases where it is reasonable to voluntarily provide the data. Your customers also have a right to withdraw your consent at any time. One example would be the Do Not Call (DNC) registry where individuals can opt out of receiving unsolicited marketing messages and calls. Should your business be involved in telemarketing, you should ensure that numbers subscribed to the Do Not Call (DNC) Registry should not be contacted for marketing purposes. Each offence would incur a fine of up to $10,000 or face imprisonment. B2B marketing calls or messages sent to other organisations do not fall under the purview of the DNC Registry. 

How do businesses check what numbers are registered on the DNC registry?

  1. Create an account at a one-time fee of $30 ($60 for overseas companies) to gain access to the DNC system
  2. You can enter up to 10 phone numbers manually at one time. Results of the search are displayed immediately
  3. To check >10 numbers at one time by uploading a CSV file containing a list of all 8-digit Singapore telephone numbers. The results will be available for download after 24 hours
  4. All results are valid for 30 days.

#2 Inform your purpose

Once you have obtained consent, the personal data collected can only be processed in an appropriate manner and for a reasonable purpose. You must ensure that your customers are informed of the purpose for which the personal data is being collected.

Every time you need to collect personal data from individuals, be it online or offline, try to have its purpose written down clearly (See image below).

Sample Consent Clause for Membership Application Inform purpose

#3 allow access

Individuals have the right to request we provide access to and make corrections to their personal data. There are some exceptions, such as cases in which providing access would cause immediate harm to the safety, or physical or mental heath, of the individual; threaten the safety, or physical or mental health, of another individual; or reveal another individual’s personal data.

#4 update data regularly

We must make a reasonable effort to ensure that all personal data collected is accurate and complete. Allow your customers to correct their data and prompt them update regularly. It is likely that the personal data will be used to make a decision that affects the individual to whom it relates, or is likely to be disclosed to another organisation.

#5 protection of data

You must protect personal data in your possession or control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar activity. If your business wants to store personal data in the cloud, you should take appropriate steps to ensure that the transfer of data to the cloud complies with the PDPA’s data protection laws.

Most of the privacy breaches occur because of human error. Simply leaving your laptop unattended or forgetting to shred personal information before disposal could lead to personal data leaks. Ensure that your employees are aware and trained of how to collect, process, store and dispose of personal data to minimise such mistakes.

Delegate the task, not the responsibility.

If you engage 3rd parties and need to pass on your customer’s personal data to these vendors, it is your due diligence to do extensive research to see if the company is reliable. Read the security and privacy policies of the companies that you are giving your customers’ data to. You are still partially liable if there is any privacy breach on the 3rd party side.

#6 purge what you don’t need

You must cease retaining documents containing personal data, or anonymise that data, as soon as it is no longer needed for the purpose for which it was collected, or for other legal or business purposes. If your customers request for their data to be deleted, you should comply. If your business maintains physical or electronic records of personal data, these records have to be disposed appropriately, as stipulated in the PDPA.

#7 keep within bounds

You should not transfer personal data outside Singapore except in accordance with the Act’s requirements. If you must transfer it to another region, be certain that you have obtained consent from your customers prior to the transfer and ensure that the external company has a comparable standard of data protection.

#8 be transparent

Your business should always have a detailed privacy policy for all to access and read. Be prepared to answer all your customer’s concerns regarding privacy and data protection. If you make the necessary effort to protect your customers’ personal data, your customers will thank you for it!

At EventNook, we deal with a lot of personal data, so we practice extra caution in data handling and take pride in our commitment to protect all our customers’ personal data while delivering the results. If you have any questions on our data protection policies for your events, feel free to drop us an email or a call, our friendly team will be more than happy to assist you!

Driving The Future Generation: ExxonMobil’s 2019 Singapore Campus Recruitment

Posted on by veratanevnk

30th August 2019 was an important day for aspiring university students to secure a job with the multi-billion dollar manufacturing giant, ExxonMobil (EM). It was also a big day for EventNook as we had to ensure that the registration process for EM’s Campus Recruitment went smoothly.

As there were going to be many VIPs gracing the event, our EventNook Onsite Support Team made sure to be at the event early to prepare for the registration.

EventNook Onsite Support Team

For this event, we provided EM with the following services:

How did we help Exxonmobil start and finish off the event without a hitch?

Our end-to-end event management software provided an easy platform for EM to register all of their attendee’s details, such as name, university, industry, job scope with ease. They could also choose which details they would include in the attendee’s name badge. In addition, as there were some walk-in registrations, the software could seamlessly check-in these individuals over-the-counter and capture it in the system for registration tracking.

The EventNook Onsite Mobile Kiosk Check-in System with QR code ticketing made the check-in process very quick. There was no queue formed as our registration process was extremely efficient.

For this event, EM requested to pre-print name badges for their Ambassadors as they were worried there would be printing errors for these VIPs. However, we realised it was time-consuming to search through the pre-printed name badges. In contrast, our Onsite Instant Badge Printing saved more time as we printed the remaining attendees’ name badges without mistakes, in just 1 second each! We would recommend using our eco-friendly, tear-resistant material to save time from slotting the name badges into plastic pouches.

Volunteers checking-in guests using EventNook’s equipment

The comprehensive equipment set-up and onsite event day technical supervision made the process simple even for the volunteers who only learnt how to use the app and equipment on the event day itself.

Equipment set-up on event day

We are honoured to be part of ExxonMobil’s successful event and we hope to work with them again!

EventNook started with a humble beginning in 2012 to make organizing events easy and hassle-free for event organizers. Here, we are building the world class innovative event management platform by simplifying and redefining the old event management process with innovative solutions and leveraging on world class cloud and mobile based technologies. We have grown our business organically from serving a couple of events to thousands of events over 20 countries. We build our business from the ground up with one event at a time and we take pride in delivering great event experiences and make events inspiring. If you have any enquiries regarding our service, please direct your questions to: hello@eventnook.com